Wards Farm Flowers Privacy Policy

This privacy policy has been written in line with data protection laws coming into force in 2018. To be GDPR compliant, we ensure clarity over the Data we get from you, our customers. All the details are available below and if you have any further questions, please don’t hesitate to contact us by emailing info@wardsfarmflowers.co.uk

What data do we hold?

Wards Farm Flowers holds data relating to you that you have given us. Data is collected when you order products and when you complete online forms.
Our records include:
Personal details:
    • Name
    • Address
    • Phone number
    • Email address
Secure data:
  • Bank details
    • Account names
    • Account numbers
    • Sort codes
  • Credit/debit cards
    • Credit card numbers
    • Expiry dates

How do we use your data?

Transactional and Operational data Wards Farm Flowers primarily uses your data to contact you. Reasons for contact include:
  • To arrange payment for orders
  • To send invoices and receipts
  • To arrange refunds
  • To arrange delivery of orders
  • To inform you of our Terms & Conditions
  By purchasing from Wards Farm Flowers, you give us permission to use your details for the reasons given above.

Marketing and promotion
  • If you sign up for our Newsletter, you will give permission for us to contact you with Marketing and promotional information.
    • This will include emails with the following content:
      • New products that are available
      • Promotions that are being run
      • Discounts that are available
In order to contact you about these, we need your permission. Please tick the appropriate box on the Newsletter Signup form.
You can unsubscribe from this Newsletter at any time by clicking the Unsubscribe button on any of the Newsletter emails you receive.

How will we share your data?

Your data will not be disclosed with any external organisations. Wards Farm Flowers does not sell or give your data to third parties.

How do we store and protect your data?

Wards Farm Flowers uses the Mailchimp to store your data. Mailchimp is GDPR compliant and password protected. They have their own policy regarding how they store your Data.

Wards Farm Flowers also holds hand-written and printed data about you and your orders. There are held securely by us.

All Wards Farm Flowers employees understand and adhere to our Privacy Policy. They are required to read and sign the policy and attend training.

Your rights and preferences

You have the right to:

  • Ask to see, correct or delete the data we hold about you
    • This will be free of charge and completed within 28 days of request.
  • Object to specific data uses, as described above.
  • Object to receiving communications and direct marketing.

The owners at Wards Farm Flowers are responsible for monitoring compliance with relevant legislation in relation to personal data and can be contacted on info@wardsfarmflowers.co.uk

You can also contact Wards Farm Flowers if you have any queries or concerns about the collection, processing and storage of your personal data at the same email address.

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